Please note we cannot ship to PO boxes or APO/FPO locations. Orders for APO/FPO delivery can be made via military exchange websites.

Ship 1 product(s):

Name

Address 1

Address 2

City, State ZIP

Phone

Billing Info:

Name

Address 1

Address 2

City, State ZIP

Phone

FREE Expedited Delivery: 2-3 business days (for products in stock)

XXXXXXXXXXXXXX1234

Exp: 04/2018

Make changes >

Make changes >

Make the credit card selection/entry process smoother. Consider combining all credit cards under one selection, since they all use the same fields, and auto-detect the card being used based on the first several numbers (something that other sites do). (ECOM-Improvements)

Order the review information in the same grouping and order in which the user entered the information. (BOPIS/ECOM-Improvements)

Find ways to make the Order Summary more accessible/visible for mobile users.

Consider a sticky bar at the bottom of the page which summarized the order, that can be expanded to view the full order summary.

NOTE: This wireframe is showing all steps of the checkout process expanded, but the expectation is that it would follow the same current expand/collapse rules

(optional)

This section will appear only when one or more products in the customer's order have been designated for store pickup.

Under the assumption that customers can designate multiple products to be picked up in multiple stores, and individual instance of this section should be displayed for each pickup store. (BOPIS)

This section will appear only when one or more products in the customer's order have been designated for shipping.  (BOPIS)

Note: Express delivery required for AK, HI, PR, USVI

Make sure the messaging for PayPal and PayPal Credit is accurate in describing what will actually happen next (PPC is currently misleading). (ECOM-Improvements)

Use PayPal and PayPal Credit logos only, instead of duplicating the name with a text label (ECOM-Improvements)

123 Main St.

Hudson, MA 01749

Email:

Email address

Pickup 1 product(s):

The Natick Mall

1245 Worcester Street

Natick, MA 01760

508-647-4012

This section will appear only when one or more products in the customer's order have been designated for store pickup.

Under the assumption that customers can designate multiple products to be picked up in multiple stores, and individual instance of this section should be displayed for each pickup store. (BOPIS)

This section will appear only when one or more products in the customer's order have been designated for shipping. (BOPIS)

Apply new brand styles for consistent end-to-end experience. (ECOM-Improvements)

KEY ASSUMPTION: The recommendations around moving Billing Address to the payment step are based on the assumption that Billing Address is only needed for certain payment types, and thus, is not needed to be asked in the Delivery step.

Remove the icons from all fields on desktop to avoid visual distraction. (ECOM-Improvements)

Order the address fields in the same logical order that users enter their address anywhere else (ECOM-Improvements)

Offer users an optional "Address Line 2" field for entering PO Boxes, Apt numbers, etc." (ECOM-Improvements)

On mobile/tablet, for all fields with numeric entry, bring up the numeric keypad instead of the standard letter keyboard. (ECOM-Improvements, might be part of ECOM-9360)

Move telephone number to the bottom of the section, since it's irrelevant to the user's purchase, and make it an optional field. (ECOM-Improvements

Billing Address is now disassociated from the Shipping Address step, as Shipping Address will not always be collected. Billing address wlil now be associated with only the payment methods that require it (BOPIS).

Shipping method is now tied to Shipping Address in the first step, since only orders that ship will require it. (BOPIS)

This is anticipated work for the Store Locator track that could be leveraged here, or vice versa if it makes more sense.. (BOPIS/Store Locator)

Move the selection of Billing Address to be part of the individual payment method, as not all payment methods require a Billling Address (BOPIS)

Email address is now the first thing we'll ask for, to prepare us for My Account functionality, where the email address used in checkout could be leveraged to tie the checkout to previous CRM data. (BOPIS/My Account)

Add text with email field that states how we'll use it. (ECOM-Improvements)

FREE Expedited Delivery: 2-3 business days (for products in stock)

In regions where we don’t offer multiple shipment options, still display the shipping method, but don't force the user to interact with the step..

Fix many outstanding issues with State field, including lack of error message,/indicator, lack of focus indicator, and missing browser auto-fill (ECOM-Improvements)

For each region, if there's a predominant payment method for that region, make that payment method the first option, and have it be selected by default. If there's no predominant method in a region, don't select anything by default.

Also - if there was no shipping address entered (if the order is all BOPIS), the fields will be open by default.

Country should be pre-filled, based on the country site you are on, and disabled